Despicable RyanAir

RyanAir, I grumble every time I see the advertisements or even hear the words... RyanAir is a horrible despicable airline.  I've never had any pleasure doing business with them and I would never recommend them to anyone.

Now, I'm only going to complain this post so prepare yourself.

My last post about RyanAir was me fighting with them to reimburse a cancelled trip.  I think the tone of my post tells you they did not reimburse our trip.  They basically stole €700 from our family.  A short recap... our toddler was exposed to two cases of chicken pox and was most likely going to contract them.  We contacted RyanAir, were told she would not be allowed to board the plane if she had them, and then they assisted us in cancelling our trip by referring us on to our travel insurance.  We followed all of their steps, filled out all of their paperwork and they still refused to reimburse our cancelled trip.  We then filed a claim with the travel insurance RyanAir recommended and they too refused to reimburse us.  We did what any good parents would do, we saw a high risk of getting stuck in a foreign country with a sick toddler, and it cost us €700!

This was not the only time RyanAir refused to reimburse us.  During one trip they damaged our luggage to the point we could no longer use it for future trips.  And because we didn't fill the paperwork out immediately before exiting the airport they would not even consider helping us.

And on my very first flight with RyanAir they misled us about costs.  We were told it would cost €100 to bring along our golf bag.  Pricey but hey we were going on a golf weekend.  They conveniently didn't mention this price was one way.  So at the airport on the return trip we had to dish out the money again.

RyanAir poses as a cheap airline, but they hit you with costs anywhere they can and they refuse to help you if anything goes wrong.  I'm not the only one unhappy with them, just look up their reputation online, it's absurd!

I refuse to fly RyanAir ever again.  I have even requested that my friends, family, and company also stop using RyanAir.  And if any one of you ever are faced with the choice of RyanAir versus any other airline, go with the other airline, please!!!

(The above pic is thanks to Liz at Young Adventuress)

RyanAir

If you don't want to hear a lot of complaining about an airline ripping us off then avoid this post...

 

I know I'm not the only one out there but I despise RyanAir.  Every time I've ever used them it has ended up costing me extra money and hassle.  Every time I've ever used them I've sworn never to use them again, and yet some how it happened.  Back in August we wanted to fly up to Ireland with some close friends for the christening of their baby.  Then our toddler had a chicken pox scare, we contacted RyanAir and they informed us she would not be allowed to board the plane if she showed signs of chicken pox.  There was no way we were going to be able to go on the trip, we couldn't risk getting stuck in Ireland while she suffered through chicken pox.  We followed all RyanAir procedures just to find out later they were not going to refund the over €700 we spent on the tickets.  See, here in the Netherlands the doctors will not release medical records without proper consent.  Therefore the airline needed to first request our written consent then their medical department needed to contact the doctor directly in order to obtain any medical documents about our toddler.  Do you think the airline is going to bend over backwards to refund our money, no way!  After endless faxes and emails back & forth they finally said there was nothing they could do for us and possibly we should take the issue up with our travel insurance company.  They referred us to a company named One Claims, which emailed us a stack of paperwork to fill out and a list of other requests.  One of which, a "no-show" letter from RyanAir.  I didn't want to contact RyanAir again, I didn't want to give them another cent of our money but I had no choice.  I went on to their website to find out how to get the document, turns out I have to call their 900# at .45₵ a minute in order to request a document that RyanAir is going to charge me €20 to get via email!  I almost flipped out.  Then to top it off while I had RyanAir on the phone I realized I didn't have our credit card, so I had to interrupt my husband at work to get the info.  All the while RyanAir was still charging us money for the call, then the CSR had the nerve to tell me he couldn't hold the line any longer, I almost let him have it.  Luckily we stalled long enough for my husband to get the info!  Now I get to sit around and wait for the document, which I'll have to print out myself (costing me more money)!  Then it will be on to phase two, stacks of paperwork that I have to mail to who knows where, costing who knows what, just to continue this 3 month fight with the airline!

 

I'll be sure to keep you updated on our progress, and in the next post about RyanAir I'll tell you a couple other stories about how they have ripped us off over the years!