Tuesday, November 13, 2012

RyanAir

If you don't want to hear a lot of complaining about an airline ripping us off then avoid this post...
 
I know I'm not the only one out there but I despise RyanAir.  Every time I've ever used them it has ended up costing me extra money and hassle.  Every time I've ever used them I've sworn never to use them again, and yet some how it happened.  Back in August we wanted to fly up to Ireland with some close friends for the christening of their baby.  Then our toddler had a chicken pox scare, we contacted RyanAir and they informed us she would not be allowed to board the plane if she showed signs of chicken pox.  There was no way we were going to be able to go on the trip, we couldn't risk getting stuck in Ireland while she suffered through chicken pox.  We followed all RyanAir procedures just to find out later they were not going to refund the over 700 we spent on the tickets.  See, here in the Netherlands the doctors will not release medical records without proper consent.  Therefore the airline needed to first request our written consent then their medical department needed to contact the doctor directly in order to obtain any medical documents about our toddler.  Do you think the airline is going to bend over backwards to refund our money, no way!  After endless faxes and emails back & forth they finally said there was nothing they could do for us and possibly we should take the issue up with our travel insurance company.  They referred us to a company named One Claims, which emailed us a stack of paperwork to fill out and a list of other requests.  One of which, a "no-show" letter from RyanAir.  I didn't want to contact RyanAir again, I didn't want to give them another cent of our money but I had no choice.  I went on to their website to find out how to get the document, turns out I have to call their 900# at .45 a minute in order to request a document that RyanAir is going to charge me 20 to get via email!  I almost flipped out.  Then to top it off while I had RyanAir on the phone I realized I didn't have our credit card, so I had to interrupt my husband at work to get the info.  All the while RyanAir was still charging us money for the call, then the CSR had the nerve to tell me he couldn't hold the line any longer, I almost let him have it.  Luckily we stalled long enough for my husband to get the info!  Now I get to sit around and wait for the document, which I'll have to print out myself (costing me more money)!  Then it will be on to phase two, stacks of paperwork that I have to mail to who knows where, costing who knows what, just to continue this 3 month fight with the airline!
 
I'll be sure to keep you updated on our progress, and in the next post about RyanAir I'll tell you a couple other stories about how they have ripped us off over the years!

4 comments:

  1. That's terrible! Not only did you have to worry about your daughter's health, they made it a huge pain to cancel your trip!
    We're going to Mexico in December and I made sure to buy extra insurance...just in case!
    I hope you get this worked out.

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  2. I've never used travel insurance before, I hope it's worthwhile! :) Danica

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  3. Hello, Danica. I found your blog by searching info on how to get refund from Ryanair. We have a similar situation now, chickenpox just before the flight. ) So did you manage to get refund from Ryanair?
    Regards,
    Oksana

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    1. No, they never reimbursed our 700 euros!!!

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